Refund Policy

Last updated: October 30, 2026

Our 90-Day Money-Back Guarantee

Try Heartfield for 90 days. If you're not happy with it for any reason, contact us and we'll refund you. This applies to Heartfield Nattokinase (bottles) and Heartfield R-Alpha Lipoic Acid (pouches).

  • Your first bottle or pouch is risk-free. Open it, use it, even finish it. If it's not for you, we refund it. No need to send it back.
  • Unopened bottles or pouches from the same order: send them back and we refund those too.

Eligibility

To qualify, all of the following must apply:

  • It is your first order with Heartfield.
  • Your request reaches us within 90 days of the confirmed delivery date. The delivery date shown in the carrier's tracking is proof of delivery and starts your 90 days, also without a signature.
  • The order was placed on tryheartfield.com.
  • One guarantee per customer (per person, household, or payment method).
  • The request comes from the original purchaser of the order.

Not eligible

  • Second and later orders.
  • Subscription refills (renewal orders).
  • Opened bottles or pouches other than the first one.
  • Requests received more than 90 days after the confirmed delivery date. No exceptions.
  • Orders bought from other sellers or marketplaces.
  • Claims that show signs of fraud, abuse, or repeated refund requests.

Orders with more than one bottle or pouch

  • Your first opened bottle or pouch: refunded, no return needed.
  • Unopened bottles or pouches: refunded once they arrive back with us. We'll email you the return address. Return shipping is paid by you.
  • Other opened bottles or pouches: not refunded. You've had the chance to try Heartfield with the first one.
  • Refund per bottle or pouch is the price you paid divided by the number of bottles or pouches in your order. Example: 3 bottles for $59.98 is $19.99 per bottle.

How to request a refund

Email support@try-heartfield.com with your order number and the email you ordered with. We may ask a quick question about your experience. It helps us improve, and it never affects your refund.

We reply within 1 business day. Approved refunds go back to your original payment method within 5 business days. Your bank may take a few extra days to show it.

Damaged, lost, or wrong items

Wrong item? If we sent the wrong product, contact us within 7 days of delivery with your order number and a photo. We send the right one for free. You don't need to send anything back.

Damaged, lost, or stolen in transit? This is covered when your order includes Shipping Protection, which you can add at checkout. Contact us within 7 days of delivery with your order number and a photo if it arrived damaged, or if your package hasn't arrived within the expected time (see our Shipping Policy). We send a free replacement, once per order.

Orders without Shipping Protection aren't covered for damage, loss, or theft in transit. We still open a carrier investigation and help you with the carrier's claim.

Subscription refills are always covered. If a refill arrives damaged or never arrives, we replace it for free.

We're not responsible for packages lost because of a wrong address entered at checkout.

Subscriptions

The guarantee covers your first order only. Refills are not refundable. See our Subscription Policy for how refills work and how to skip, delay or cancel.

Please contact us first

If something isn't right, email us before contacting your bank. We can almost always fix it faster, and a bank dispute can take weeks.

By placing an order, you agree to this Refund Policy.

Contact

Heartfield, operated by HEYKURL LLC
30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: support@try-heartfield.com